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Aim |
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To increase equality of opportunity for ethnic minority people through improved access to services. |
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We provide a confidential interpreting service for: |
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welfare: advice agencies, benefits interviews |
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health matters: surgeries, hospitals, therapists |
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official interviews: immigration cases, police work |
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legal matters: court proceedings, solicitor interviews |
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local authority work: social work, education, housing, town twining etc |
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informal gatherings: weddings, social events |
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We provide an effective translation service for: |
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documents: birth certificates, immigration papers etc |
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letters: official and personal |
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reports |
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leaflets and posters |
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newsletters |
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If required, translated work can be typeset for printing, photocopying etc |
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Albanian, Arabic, Bengali, Bulgarian, Cantonese, Czeck, Dutch, Farsi, French, German, Greek, Hakka, Hindi, Italian, Japanese, Lingala, Korean, Macedonian, Mandarin, Moldovan, Polish, Portuguese, Punjabi, Pushto, Romanian, Russian, Rwandan, Serbo-Croat, Spanish, Somali, Swahili, Tagalug, Thai, Turkish, Urdu, Vietnamese. |
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We will treat our service-users and their clients with kindness and courtesy at all times, and will respect their dignity, privacy, religious and cultural beliefs. |
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We will provide our service within the agreed timescale. |
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We will provide an effective service, using trained interpreters and translators whenever possible. |
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We will regularly monitor and review our performance. |
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We will deal promptly, thoroughly and impartially with any enquiries or complaints. If your enquiry or complaint can not be answered satisfactorily right away: |
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You will get an acknowledgement from us within a week. |
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We will try to give a full reply within 4 weeks at the latest. |
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If it is a telephone enquiry which cannot be dealt with immediately, someone will phone you back within 1 to 2 days (Monday to Friday). |
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If you are still not satisfied, you can write to the service at the address shown on this web-site. |
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We will value our service users' opinions and welcome any suggestions, which may further improve our service. |
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Interpreting fees are calculated on an hourly basis. |
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Translation fees are calculated according to the number of words in the document. |
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We will be happy to supply a quotation for your requirements. |
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Some work may be available free of charge to help people in the community. Please ask for details. |
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